The Vetergy Group has a well-defined process for helping organizations adapt HFACS into their organizational culture. While the process is flexible and designed to reflect the needs of each organization, an outline of our process will include:

Phase 1 – Program Analysis
• Assessment of current policies and program, including current training practices
• Development of an HFACS program plan

Phase 2 – Development and Evaluation – a pilot program
• Conduct pilot program
• Introduce human factors classification (taxonomy) database – standardized nomenclature which enables long-term tracking for identification of safety trends
• Identify human factors causation prevalent in organization
• Identify need for organizational culture shift for long-term results
• Evaluate the solution
• Close any gaps – How can it be improved?

Phase 3 – Roll out – Implementation
• Training of investigators in an instructor-led format
• Implementation of HFACS software platform including human factors classification database
• Communication of program so enterprise begins to operate in a database-driven HFACS environment

Phase 4 –Sustain Continuous Improvement
• Ongoing review of investigation procedures and software use
• Support, mentoring and feedback
• Vetergy instructor is available to serve as a team member of investigation teams if desired, assisting in the development of corrective actions


The Vetergy Group uses a set of defined steps to introduce or improve resilience in the culture and operations of high-reliability organizations. The design and management of HFACS helps organizations anticipate, monitor, respond and learn by providing the following services:


  • Training and Support of Investigators
  • Human Factors Theory
  • Human Factors Taxonomy and failure levels
  • Investigating Human Factors
  • Developing Interventions
  • Reporting
  • Tracking and Monitoring
  • Practical Application
  • Development of Policy and Team Member Guidelines
  • Program Interface/ Dependency
  • Resourcing
  • Strategic communication
  • Implementation
  • Trends Analysis
  • Sustainment/ Refresher Training
  • Third-party investigations
  • Independent consultant for third-party investigations required by regulatory or legal entities

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